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FAQ - Your questions? We got answers!

What is your refund policy?

We are aware of the fact that it would not be easier for a new client to trust on a web hosting if he has been disappointed with any hosting company for their services. Based on this, we offer simple and flexible 25-day Money Back Guarantee with no strict terms and escape clauses. If you are not satisfied with our hosting services for any reason, you can request a refund within 30 days of account creation. Make sure your Refund request satisfied with all our refund policy. Why we offer this money back guarantee is based on the fact that we are confident enough for our services and professionalism. Check our easy and flexible Refund Policy here https://onehost.com.ng/terms-of-service/

My Account is suspended for Overdue payment! How to get it restored?

We have an automated system which suspends accounts if the invoice is overdue. It will send an email informing the suspension for billing overdue. To get the account restored, you just need to login to your clientarea and pay the overdue invoice. After the payment system automatically unsuspend the account and restore the original files. If there is a delay of making payment after 3 days of suspension, there will be late fees included with your invoice.
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