Frequently Asked Questions

Big File uploading problem!

e have received some complaints in these days from our customers about FTP timing out while uploading big files. Although, After some major investigations we have found there is no problem from our side and also our network isn't facing any sort of ftp confliction. Though for using APF in recent times, instead of iptables firewall, this problem is causing major intrution in the clients arena. So we have tried to find a best figure to fix the problem. While uploading a big files do the following to get relieved from Timing out problem: Go to Start >> Run >> Type cmd >> On the prompt type the following command: ping ftp.hostname.com -t Replace the ftp.hostname.com with the hostname you are using to connect on ftp. After the command, DOS will instantly start pinging the hostname, and our hostname Ip will send a reply instantly. Keep the window open till you complete the full upload via FTP. This should fix the timing out problem. We also recommend our client to call ISP and let them know to allow the FTP 4 and 6 Protocol under 21 Port. Those are the rules we use for connecting via FTP. Also try toggling your FTP Mode (Active or Passive) which might effect sometimes. For any furthur problem please contact our support department.

What are my FTP details ?

FTP details will be sent with the welcome mail. You can refer the welcome mail for getting the ftp details. If you missed it , you can contact us for resending the welcome mail.

How To Set Up A Cron Job

This tutorial is going to show you how to setup a cron job in cPanel the easy way. You can set a command or script to run at a specific time every day, week, etc. This tutorial will assume that you are logged into your cPanel. If you are having trouble doing that, please see the tutorial named "How to Login to cPanel".

Scroll down to the Advanced Section on the main page of your cPanel, and click on the icon named Cron Jobs. This will take you to the main Cron Job page, where it lists two different experience levels to choose from: Standard and Advanced (Unix Style). This tutorial is going to teach the Standard approach.

Click on the Standard Button. This will take you to a screen showing a Standard Cron Manager. Every time a cron job runs, the results are sent to an email address. The top line asks for the email address where you would like the cron job results sent. Enter that address into the box. Below is a box marked Entry 1. The first line is Command to Run: with a box after. In the box you need to enter the command of the script you want to run, including the path (all the way from root) For example, a command might look like this: "home/abc123/public_html/cgi-bin/clients.cgi" This command includes the entire path, all the way from the root directory.

Next, we need to specify the timing of the cron. We need to determine when and how often we want the script to run. There are boxes with different listings above them - Minute(s), Hour(s), Day(s), Month(s), Weekday(s). Using the information within each box, set the time, day, month, and day of the week you want your cron to run. When it is all set click the Save Crontab button. This will take you to a confirmation screen that will verify that your cron job has been set. Click on the Go Back link.

To return to the Standard Cron Manager at any time, click on the Standard button on the main Cron Job page. You can edit your cron, or delete it entirely by simply clicking on the delete button in the Entry box. You can also set up additional cron jobs. Return to your main cPanel page by clicking the HOME link in the upper left corner.

This is the end of the tutorial. You now know how to setup Cron Jobs the easy way, and then edit them, delete them, or add additional ones. You can add as many as you wish, but REMEMBER, Cron Jobs have the potential to take up a lot of server resources.

You can now exit cPanel by closing your browser, or by using the Logout button in the upper right corner. Remember, if you are using a public computer, ALWAYS Logout of cPanel before closing due to security reasons.

What is your refund policy?

We are aware of the fact that it would not be easier for a new client to trust on a web hosting if he has been disappointed with any hosting company for their services. Based on this, we offer simple and flexible 25-day Money Back Guarantee with no strict terms and escape clauses. If you are not satisfied with our hosting services for any reason, you can request a refund within 30 days of account creation. Make sure your Refund request satisfied with all our refund policy. Why we offer this money back guarantee is based on the fact that we are confident enough for our services and professionalism. Check our easy and flexible Refund Policy here https://onehost.com.ng/terms-of-service/

My Account is suspended for Overdue payment! How to get it restored?

We have an automated system which suspends accounts if the invoice is overdue. It will send an email informing the suspension for billing overdue. To get the account restored, you just need to login to your clientarea and pay the overdue invoice. After the payment system automatically unsuspend the account and restore the original files. If there is a delay of making payment after 3 days of suspension, there will be late fees included with your invoice.
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